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Senior IT Network Operations Analyst
RBC
Toronto, CAN
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Network operationsIncident managementDisaster recoveryBusiness continuityCisco networkingCisco SD-WAN
Free
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Network operationsIncident managementDisaster recovery
Role Overview
Monitor and support RBC's global network environment on a 24/7/365 basis.
Join the Technology Operations and Resiliency Network Operations Centre and support incident response and infrastructure recovery.
Use artificial intelligence capabilities to improve network monitoring, incident response, and operational resilience.
Key Skills for This Role
Network operationsIncident managementDisaster recoveryBusiness continuityCisco networkingCisco SD-WAN
Full Job Posting
Opportunity
Monitor and support RBC's global network environment on a 24/7/365 basis.
Join the Technology Operations and Resiliency Network Operations Centre and support incident response and infrastructure recovery.
Use artificial intelligence capabilities to improve network monitoring, incident response, and operational resilience.
Responsibilities
- Detect, investigate, diagnose, and resolve network incidents across production infrastructure.
- Use AI-powered anomaly detection and predictive analytics to anticipate outages.
- Monitor, troubleshoot, and optimize network performance with ServiceNow, Spectrum, Moogsoft, PagerDuty, NetworkView, and NetOps tools.
- Execute and validate disaster recovery runbooks and schedule recovery exercises.
- Lead failover drills and optimize recovery procedures for service continuity.
- Develop, document, test, and improve datacentre runbooks with IT support and disaster recovery teams.
- Automate operational tasks, incident triage, and ticket categorization with AI.
- Analyze alerts and recommendations to improve machine learning detection accuracy.
- Mentor junior team members on network, infrastructure, AI, and disaster recovery procedures.
Required Qualifications
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