Senior Insights Analyst

Cleargrid

Role Overview

Senior Insights Analyst

What You’ll Do

• Analyze lender and portfolio performance across collections KPIs such as RPC, PTP, kept promise, recovery rate, liquidation, roll rates, broken promises, channel performance, and segment-level trends.
• Identify underperformance, anomalies, and emerging risks across client portfolios, borrower cohorts, products, channels, and operational workflows.
• Run analysis on experiments and business initiatives, including AI voice performance, channel mix, contact strategies, borrower segmentation, pricing changes, and operational process changes.
• Build clear, decision-ready outputs for founders and senior stakeholders, including memos, slides, dashboards, and client-facing analysis.
• Support QBRs and lender reviews by preparing performance narratives, identifying key trends, and recommending specific actions.
• Partner with Analytics, Operations, Product, and Commercial teams to understand available data, validate assumptions, and translate findings into execution.
• Pull and manipulate data independently using SQL, Google Sheets/Excel, and, where useful, Python or similar tools.
• Move beyond reporting by explaining why performance is changing, what it means for the business, and what action should be taken.

Must-Haves

• 4–7 years of experience in analytics, strategy, consulting, financial services, fintech, credit, collections, or a founder’s-office / business operations role.
• Strong analytical judgment, with the ability to break down ambiguous business problems into clear questions, hypotheses, and analysis plans.
• Experience working with operational or financial performance data, ideally in lending, collections, banking, BNPL, fintech, payments, or a similarly data-heavy business.
• Strong SQL skills, including joins, CTEs, aggregations, and window functions.
• Advanced Excel or Google Sheets skills, including pivots, lookups, scenario analysis, and financial or operational modeling.
• Strong PowerPoint / Google Slides skills, with the ability to turn analysis into a clear business narrative.
• Solid understanding of statistical concepts such as A/B testing, sample size, significance, cohort analysis, and correlation versus causation.
• High ownership and comfort working in a fast-moving environment where the problem is not always fully defined.
• Excellent written and spoken English.

Strong Pluses

• Experience in collections analytics, credit risk, portfolio management, or recovery strategy at a UAE/KSA bank, fintech, BNPL, or collections business.
• Consulting experience in financial services, especially from MBB, Strategy&, Oliver Wyman, Big 4, or similar advisory environments.
• Familiarity with collections and credit terminology such as DPD, PTP, RPC, roll rates, liquidation, bucket strategy, EPP, restructuring, AECB, and broken promises.
• Comfort using Python or R for ad-hoc analysis.
• Arabic language skills.
• Experience supporting senior leadership, founders, or executive teams with decision-making analysis.

What Success Looks Like