Senior Infrastructure Analyst (Network Engineer)
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Key skills for this role
About the Role
ISA seeks a Senior Infrastructure Analyst (Network Engineer) to provide actionable solutions engineering for network infrastructure including data centers and cloud. Requires 5+ years enterprise network experience, CCNA/CCNP/CCIE certification, and expertise in Cisco LAN/WAN, cloud connectivity, and troubleshooting.
Key Skills for This Role
Responsibilities
- Assist in developing a global enterprise network cloud strategy and roadmap
- Establish automated and robust network connectivity solutions for on premise virtualization, public cloud, and remote edge
- Perform troubleshooting activities across multiple environments and review capacity, utilization, and configuration changes
- Implement network services for Cloud and On Premises Data Centers, managing routers, switches, wireless, voice, video, and security
- Provide analysis of hybrid cloud connectivity/infrastructure and take necessary actions to avoid deficiencies
- Develop and maintain operational policies and procedures for platform management
- Build effective relationships with internal and external parties to ensure smooth operations and compliance
- Act as a resource for network analysis, design, and engineering
- Deliver clear, concise communication to ISA clients
- Monitor usage and maintenance costs of network components and licenses
- Ensure network improvements are successfully implemented and monitored
- Respond to major incidents, SWAT calls, and other conference calls
Requirements
- Bachelor Degree in IT Engineering/Computer Science/Information Technology
- ITIL Certified
- CCNA/CCNP/CCIE Certification
- 5+ years in enterprise level IT environment, 24x7 critical operations as Network Engineer
- Holistic IT Knowledge in heterogeneous technology environments
- Hands on technical leadership, technical solutions design, and architecture
- Proven skills in analyzing data, identifying pitfalls and recommending cost effective solutions
- Advanced knowledge of supporting Cisco LAN/WAN switches
- Technical expertise in managing private and public cloud resources
- Fluent in English Language
Full Job Posting
Job Purpose
- Provides actionable solutions engineering to meet the demands of ISA and its clients.
- Assists in technical and problem resolution support on ISA and its clients network infrastructure including data centers/cloud.
Key Result Responsibilities
- Assists the team members in developing a global enterprise network cloud strategy and roadmap in line with business requirements ensuring ISA’s core and growth values in performance.
- Assists to establish automated and robust network connectivity solutions for on premise virtualization, public cloud, and remote edge in a variety of IT environments.
- Performs troubleshooting activities, across multiple environments, while performing daily reviews of overall capacity, utilization and configuration changes to the network.
- Implements network services for Cloud and On Premises Data Centers. Manages a variety of platforms including routers, switches, wireless, voice, video, and security.
- Provides analysis of the hybrid cloud connectivity/infrastructure and performs the necessary actions to avoid deficiencies and service interruptions.
- Develops and maintains operational policies and procedures supporting management of platforms, ensuring consistent provisioning, uptime, and regulatory compliance.
- Builds effective relationships with internal and external parties to ensure smooth operations, compliance with policies, and timely and right execution of SLAs and business plans.
- Acts as a resource for both internal IT and external service providers in network analysis, design, and engineering.
- Delivers clear, concise and timely communication to ISA clients to provide them with the best customer experience possible.
- Monitors usage and maintenance costs of network components and corresponding licenses and agreements.
- Ensures that network improvements are successfully implemented and monitored to increase efficiency.
- Performs design work that incorporates industry best practices for global enterprise networks; continuously conducts benchmark analysis to stand on latest technologies in the domain.
Qualifications
- Bachelor Degree in IT Engineering/Computer Science/Information Technology.
- ITIL Certified.
- CCNA/CCNP/ CCIE/ MCSE/ RHEL Certification.
- Fluent in English Language.
Work Experience
- 5+ years in enterprise level IT environment, 24x7 critical operations working as Network Engineer in any service industry, implementing, troubleshooting and maintaining complex network environments.
- Holistic IT Knowledge in heterogeneous technology environments experience with different types of end to end technology stacks; Route Switch or equivalent experience
- Operations and management of technology platforms – both internally and externally hosted.
- Hands on technical leadership, technical solutions design, and architecture.
- Proven skills in analyzing data, identifying pitfalls and recommending cost effective solutions.
- Capable of conducting cost benefit analysis for IT investments.
- Cost oriented, possesses effective problem solving and decision making skills.
- Advanced knowledge of supporting Cisco LAN/ WAN switches
- Technical expertise in managing private and public cloud resources.
- Detail oriented, works well under pressure.
- Employs technical expertise, and interpersonal relations to achieve company’s objectives.
- Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
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