Senior Incident Manager

Work closely with: Data center operations Infrastructure engineering & operations Network engineering Platform reliability engineering Security operations Hardware and facility vendors

Data center operations

Infrastructure engineering & operations

Network engineering

Platform reliability engineering

Security operations

Hardware and facility vendors

Drive alignment during outages involving multiple infrastructure layers.

Lead post-incident reviews (PIRs) and root cause analysis. Identify systemic reliability gaps and implement corrective actions.

Track incident metrics including MTTR, MTTD, and incident recurrence rates .

Improve incident response processes, escalation paths, and tooling by working with technical support and engineering teams..

Contribute to runbooks, operational standards, and reliability frameworks .

Support implementation of automation and observability improvements .

Provide executive-level incident summaries and reports.

Deliver clear, concise updates during active incidents.

Maintain incident dashboards and operational health reporting.

8+ years experience in incident management, site reliability engineering, or infrastructure operations

Experience managing incidents in large-scale distributed infrastructure environments

Strong understanding of: Data center operations GPU compute clusters Networking and storage infrastructure Cloud or hybrid infrastructure platforms

GPU compute clusters Networking and storage infrastructure

Cloud or hybrid infrastructure platforms

Proven ability to lead high-pressure incident response situations

Experience with incident management frameworks (ITIL, SRE, or equivalent)

Excellent communication and stakeholder management skills

Experience with incident tracking and monitoring tools such as: PagerDuty ServiceNow Jira Datadog Prometheus / Grafana

PagerDuty

ServiceNow

Jira

Datadog

Prometheus / Grafana

Experience operating AI or HPC infrastructure

Background in SRE, infrastructure engineering, or data center operations

Familiarity with high-density GPU environments (NVIDIA clusters, InfiniBand networks)

Experience with hyperscale or colocation data center environments

Knowledge of automation and incident response tooling

Knowledge of and experience with Incident command system (ICS)

Experience in leading and developing incident command from stractch

Incident Command & Leadership

Operational Decision Making

Cross-Team Coordination

Root Cause Analysis

Crisis Communication

Infrastructure Reliability

Reduced Mean Time to Resolution (MTTR) for critical incidents

Improved cross-team incident coordination

High-quality post-incident reviews and corrective actions

Increased infrastructure reliability and operational maturity

Founded in 2012, with 500+ employees, and growing fast

Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove

We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG

Our values are publicly available: https://lambda.ai/careers

We offer generous cash & equity compensation

Health, dental, and vision coverage for you and your dependents

Wellness and commuter stipends for select roles

401k Plan with 2% company match (USA employees)

Flexible paid time off plan that we all actually use

You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.

Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.