gem
Senior Implementations Analyst, Enterprise
Trayd
Manhattan, USA
Full-time
Senior · 4+ years experience
Onsite
Discovered 1 weeks ago
SQLExcelERP
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What you will do
- Serve as the primary leader and point of accountability for enterprise customer implementations from kickoff through successful launch.
- Build strong relationships with customer executives, payroll leaders, and operations teams, establishing trust and confidence throughout the process.
- Diagnose complex operational workflows and translate them into scalable solutions within Trayd.
- Lead large data migrations involving payroll history, workforce data, and financial information with high accuracy requirements.
- Navigate ambiguity and unexpected challenges, coordinating with engineering and product to resolve issues quickly.
- Manage timelines, risks, and stakeholder expectations across multiple teams and priorities.
- Support customers through critical milestones including first payroll runs and post-launch stabilization.
- Identify gaps in product or process and drive improvements that benefit future implementations.
- Mentor junior implementation team members and help elevate the overall function as we scale.
Why this role is different
High-impact customers. You will work with larger companies where implementations matter deeply to their operations.
Real ownership. You are accountable for outcomes, not just tasks.
Strategic influence. You will shape how implementations work at Trayd as the company grows.
Complex problem solving. Enterprise customers bring real-world edge cases that require creativity and judgment.
Leadership opportunity. This role naturally evolves toward team leadership or broader operational roles.
In-person team. We work together in Soho five days a week because speed and collaboration matter.
Who you are
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