Implementations Analyst at Trayd — Manhattan, USA | Base Career

Full Job Posting

Serve as the primary leader and point of accountability for customer implementations from kickoff through successful launch.
Build strong relationships with customer executives, payroll leaders, and operations teams, establishing trust and confidence throughout the process.
Diagnose complex operational workflows and translate them into scalable solutions within Trayd.
Lead large data migrations involving payroll history, workforce data, and financial information with high accuracy requirements.
Navigate ambiguity and unexpected challenges, coordinating with engineering and product to resolve issues quickly.
Manage timelines, risks, and stakeholder expectations across multiple teams and priorities.
Support customers through critical milestones including first payroll runs and post-launch stabilization.
Identify gaps in product or process and drive improvements that benefit future implementations.
Scale the implementations function as it grows with Trayd.

You have 1-3 years of experience in implementation, consulting, customer success, or operations roles, ideally in SaaS or technology-enabled services.
You are comfortable leading complex projects with multiple stakeholders and moving parts.
You communicate clearly with both technical and non-technical audiences, including senior customer stakeholders.
You are highly organized and detail-oriented while still able to operate strategically.
You have strong problem-solving skills and are comfortable navigating ambiguity.
You are comfortable working with data and have strong Excel skills
You take ownership and drive outcomes even when problems are messy or unclear.
You are NYC-based or ready to relocate quickly.

Implementations Analyst