Senior Implementation Specialist

Support large-scale rollouts (100+ users, multi-site deployments, global teams), adapting the onboarding approach based on customer complexity, readiness, and organizational dynamics

Navigate multi-stakeholder environments — champion identification, executive alignment, and managing competing priorities across engineering, IT, and procurement teams

Partner with customer IT teams on integration requirements (PLM systems like Windchill, Teamcenter, or Enovia; SSO; data migration)

Apply change management principles to help engineering teams adopt new ways of collaborating — recognizing that getting people to change entrenched workflows is as important as the technical setup

Create repeatable playbooks, templates, and processes based on patterns across customer implementations

Document best practices, training methodologies, and configuration guides

Identify opportunities to scale: where can we automate, where do customers consistently struggle, where should live delivery shift to self-serve education?

Partner with Customer Education to ensure implementation learnings flow into scalable content — the friction you see in live deployments should directly shape what gets built in CoLab Academy

Partner with Product and Customer Success to improve the end-to-end onboarding experience — feeding customer insights into product roadmap decisions and in-app guidance

Help customers prepare for AI-powered features: governance requirements, data readiness, workflow design

Guide customers through technical requirements unique to new capabilities and their deployment context

Serve as the voice of customer onboarding needs back to Product and Engineering, translating real-world implementation friction into actionable product feedback

Must-haves:

2+ years in technical implementation, onboarding, customer training, or solutions engineering (SaaS preferred)

Technically strong — engineering background or equivalent comfort with integrations, workflows, and technical troubleshooting

Proven ability to train and enable users on complex technical products\

Business acumen alongside technical depth — you can speak to an engineering director about review cycle efficiency and you can walk an admin through SSO configuration

Experience managing enterprise deployments or large-scale rollouts

Strong communication skills — can explain technical concepts clearly to both engineers and executives

Self-directed and organized — you'll be building this function with autonomy

Collaborative by default — you thrive in environments where success is shared, context flows freely, and you're expected to work across team boundaries every day

Nice-to-haves:

Experience with PLM systems (Windchill, Teamcenter, Enovia), CAD tools (CATIA, NX, Creo, SolidWorks), or engineering collaboration platforms

Background in manufacturing, aerospace, automotive, or industrial design industries

Previous customer-facing role at a technical B2B SaaS company

Experience building onboarding programs or training curriculum from scratch

Prior experience organizing and managing project deliverables and timelines