Senior Implementation Specialist (Fixed - Term)

Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.

High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.

Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.

Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.

Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

Provide world-class customer service to all NAVEX customers

Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time

Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects

Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion

Maintain accurate customer and project records

Configure customer software using proprietary tools

Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested

Maintain individual Key Performance targets

Work on other exciting internal initiatives, as specified by your team manager

Advance NAVEX's goals and operational effectiveness by learning and using AI-based tools

Be present in the NAVEX office at least 2 days per week

Be available to NAVEX customers during assigned shift (day, swing, or overnight)

What you’ll need:

3+ years of experience in a customer service, project management, and/or implementation role

A high level of attention to detail, excellent follow through, consistently reliable and accountable

The ability to work independently as a self-starter and within a team environment

The ability to learn and assimilate new information quickly

Flexibility to adjust to a dynamic work environment and contribute to a growing team

The ability to manage multiple projects simultaneously and work within fixed deadlines

The ability to foster customer relationships

Working knowledge of Microsoft Office

The desire to learn, explore and experiment with AI tools

A commitment to ethical and inclusive use of AI in our hiring and workplace practices

Ability to drive results through your job competencies of effective communication, project management and product and industry knowledge (service) while leveraging NAVEX's core values

Our side of the deal:

We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.

The starting pay rate for this role is 990,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.