Communication Specialist - Bilingual

Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.

High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.

Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.

Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.

Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters

Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met

Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details

Hold all reports in strict confidence, both internally and externally

Assist with special projects and other departmental responsibilities as assigned

Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time

What you’ll bring:

Outstanding customer service skills with strong customer and results orientation

The ability to demonstrate emotional resilience. Remaining calm and composed when processing difficult information in distressing situations

A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload

Minimum typing speed of 35 WPM

The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail

Experience using MS Office and the ability to easily navigate proprietary software applications

An openness to change with the ability to adapt to evolving business needs

Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through

AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes

Ability to drive results through your job competencies while leveraging NAVEX’s core values

Our side of the deal:

We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.

The starting pay for this role is $17.50 per hour. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.