Senior Implementation Specialist (Fixed - Term)

What you’ll do:

• Provide world-class customer service to all NAVEX customers
• Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time
• Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects
• Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion
• Maintain accurate customer and project records
• Configure customer software using proprietary tools
• Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested
• Maintain individual Key Performance targets
• Work on other exciting internal initiatives, as specified by your team manager
• Be present in the NAVEX office at least 2 days per week
• Be available to NAVEX customers during assigned shift (day, swing, or overnight)

What you’ll need:

• 3+ years of experience in a customer service, project management, and/or implementation role
• A high level of attention to detail, excellent follow through, consistently reliable and accountable
• The ability to work independently as a self-starter and within a team environment
• The ability to learn and assimilate new information quickly
• Flexibility to adjust to a dynamic work environment and contribute to a growing team
• The ability to manage multiple projects simultaneously and work within fixed deadlines
• The ability to foster customer relationships
• Working knowledge of Microsoft Office
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

• We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
• The starting pay rate for this role is 990,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.