Senior Implementation Manager

Hover is looking for an Implementation Manager to guide our largest, most complex customers through a seamless launch. In this role, you’ll serve as the driving force behind cross-functional execution—partnering closely with Product, Sales, Sales Engineering, Customer Success, and key customer stakeholders to ensure every implementation is delivered on time, with high adoption and measurable impact.

You’ll take ownership of enterprise-level programs that shape how customers experience and derive value from Hover’s platform. Working within a highly collaborative environment, you’ll connect strategy with execution, transforming operational complexity into seamless outcomes for our customers. You’ll have the opportunity to define and scale the implementation discipline, building frameworks, driving process excellence, and setting new standards for customer success. This role exists because Hover is scaling insurance account rollouts, and the current model places too much implementation ownership on Customer Success by default. We’re looking for someone who can bring structure, urgency, accountability to high-stakes rollouts while building the playbook for how this function scales over time.

Lead end-to-end implementation execution for enterprise-level customers, ensuring alignment with customer goals and timelines (stakeholder mapping, milestone design, risk mitigation, resourcing)

Understand the Hover platform and product capabilities to effectively communicate the value to end users and senior management

Serve as the single point of accountability for launch deliverables and cross-functional execution

Facilitate technical and non-technical meetings with customers, internal teams, and third parties

Anticipate and manage risks, dependencies, and escalations; course-correct proactively

Drive internal alignment, status reporting, and resource planning across functions

Own launch success metrics (timeliness, user adoption, quality, retention handoff)