Operations Director

8-12 years of experience in operations, management consulting, strategy & operations, analytics, product operations, marketplace operations, consulting-to-tech, fulfillment/logistics operations, or similar fast-paced operational environments

Strong analytical and problem-solving skills with hands-on experience working with operational data, driving insights, and leading strategic projects end-to-end through implementation

Experience using Tableau, LookML, Snowflake, SQL or equivalent analytical tools to investigate operational issues and drive decision-making

Experience building SOPs, dashboards, monitoring KPIs, and improving operational workflows

Proven ability to drive cross-functional initiatives and influence stakeholders without formal authority

Excellent written and verbal communication skills, with the ability to communicate effectively across technical and non-technical audiences

Comfort operating in ambiguity and building structure where processes are still evolving

A collaborative, low-ego working style with strong ownership mentality and bias toward action

Nice to have:

Experience launching new products or operational workflows from scratch

Experience working with BPO or HITL (human-in-the-loop) production environments

Experience with marketplace operations, fulfillment operations, or computer vision/image-processing workflows

Experience managing enterprise SLAs or large-scale operational quality systems

Experience coding with Python, Machine Learning, Javascript, familiarity with APIs

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $206,000-$254,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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