Senior Implementation Manager

Customer Experience: experience in customer-facing implementation or consulting roles, ideally leading structured onboarding or deployment engagements at a SaaS company or consulting firm. Experience deploying AI-powered workflows or enterprise AI tools is a strong plus.

AI & Platform Fluency: You have a solid understanding of AI and generative AI technologies — including AI workflow design, agent orchestration, enterprise AI platforms, and data governance. During an implementation, you can assess a customer's existing workflows and identify where AI creates a meaningful redesign of how work gets done — and configure the platform accordingly.

AI Change Management. You guide customers through the unique hurdles of adopting AI during an implementation – helping teams see how AI changes their day-to-day work for the better. You manage user adoption friction with empathy and patience, meeting people where they are at in their AI readiness and building confidence in the changes.

Complex Project Experience: You understand what it takes to implement a new platform successfully in an enterprise environment from discovery to adoption. You manage multiple workstreams and executive stakeholders, simultaneously, keep implementations on track, and hold both internal and customer teams accountable to milestones and timelines.

Customer-Centric: You're passionate about understanding customer needs and developing trusted relationships. You lead structured, engaging sessions, translate customer feedback into clear and actionable configuration decisions, setting customers up for a successful, lasting adoption.

Bias Toward Action: You thrive working through ambiguous situations, making sound decisions with incomplete information, iterating quickly, and not waiting for perfect conditions to move work forward. When ambiguity shows up in an implementation, you bring structure and momentum rather than hesitation.

Structured Solutions & Communication: You naturally create clarity where it doesn't exist — defining processes, documenting decisions, and adapting your message confidently across executive sponsors, workflow owners, and end users. You break down complex workflows into clear recommended future states that customers can act on.

Strong Cross-Functional Partner: You are skilled at proactively partnering across internal functions like customer success, sales, product and IT keeping stakeholders aligned and engagements on track. You understand that a smooth implementation depends as much on internal alignment as it does on customer execution.

At Asana, we’re committed to building teams that include a variety of backgrounds, perspectives, and skills. If you’re interested in this role and don’t meet every listed requirement, we still encourage you to apply.

What We'll Offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

We strive to provide equitable and competitive benefits packages that support our employees worldwide, including:

Mental health, wellness & fitness benefits

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options to cater to your dietary preferences

About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

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