Senior Implementation Manager

Own complex, multi-workstream implementation engagements from discovery and solution design through launch, adoption, and value realization.

Advise customer leaders on future-state workflows, operating models, governance, and change—not simply configure stated requirements.

Build and drive clear project plans, decision frameworks, stakeholder cadences, risk registers, and executive updates across multiple concurrent engagements.

Lead discovery workshops that uncover business goals, process gaps, technical constraints, change risks, and measurable success criteria.

Guide solution design involving permissions, integrations, data flows, automations, migrations, APIs, webhooks, and Front’s AI-powered capabilities; independently handle common technical topics and engage specialists intentionally.

Lead change management, enablement, cutover, and adoption strategies for teams moving from deeply embedded legacy tools and processes.

Navigate escalations with calm judgment, clear ownership, and an ability to align customers and internal teams around trade-offs and a path forward.

Partner with Sales, Solutions, Account Management, Product, Engineering, and Support to define scope, resolve blockers, and improve the customer journey.

Turn recurring customer needs into reusable implementation assets, playbooks, templates, and delivery improvements.

Support team development through mentoring, thoughtful feedback, knowledge sharing, and leadership on strategic initiatives.

Represent the customer voice and implementation perspective in product and operational decisions.