Senior Solutions Engineer

Partner with Account Executives on strategic opportunities, owning the technical strategy required to navigate and close complex enterprise deals.

Lead technical discovery to understand customer objectives, architecture, workflows, integrations, security requirements, and technical constraints.

Translate complex requirements into thoughtful solutions using Front’s AI capabilities, APIs, integrations, automation, and broader platform.

Design and deliver tailored product demonstrations that connect Front’s capabilities to customer use cases and measurable business outcomes.

Position Front’s AI-powered customer service capabilities with technical and executive audiences, clearly communicating value, considerations, and limitations.

Architect and lead hands-on AI proofs of concept and technical evaluations, defining success criteria and validating performance, feasibility, and business impact.

Serve as the technical lead for pilots and evaluations, managing technical dependencies, troubleshooting challenges, and ensuring successful outcomes.

Develop deep expertise in Front’s APIs and extensibility platform to design creative integrations with customers’ existing systems and applications.

Build credibility with Engineering, IT, Security, Operations, and Architecture teams while effectively communicating technical concepts and business value to C-level executives.

Partner with Product and Engineering to bring customer insights into product discussions and influence Front’s roadmap.

Identify reusable technical patterns, demonstrations, and best practices that improve the effectiveness of the broader Solutions and Sales organizations.

Act as a senior technical voice in the field, raising the technical bar and mentoring other team members when appropriate.