Senior Human Resources Manager

Administer Bankjoy's performance review cycles in Lattice — configuring review templates, managing timelines, supporting managers through the process, and ensuring reviews are completed on time

Provide hands-on coaching to managers on setting expectations with direct reports, documenting performance concerns, and conducting accountability conversations — practical guidance, not just frameworks

Support managers in building and documenting performance improvement plans (PIPs) when needed, ensuring the process is fair, consistent, and legally sound

Track and flag performance concerns that are escalating — you are the early warning system, not the last resort

Deliver practical, live manager training sessions on the specific capability gaps that matter most at Bankjoy: setting expectations, accountability conversations, hiring well, and retaining high performers

Track whether training is working — follow up with managers on action items, measure behavior change, and report outcomes to the COO monthly

Coordinate with external training providers for specialized programs (e.g., annual leadership development) — own the vendor relationship, logistics, and follow-through

Maintain and enforce Bankjoy's HR policies — PTO submission, sick day process, remote work standards, and documentation requirements — ensuring managers and employees are following them consistently

Serve as the first point of contact for employee relations matters — handling questions, concerns, and workplace issues with fairness, discretion, and good judgment

Ensure Bankjoy stays compliant with employment laws

Keep the Employee Handbook current — updating policies as laws change and communicating changes clearly to the team

Own Rippling as the system of record — onboarding/offboarding workflows, automations, reporting, and data integrity

Manage Lattice for performance reviews, 1:1 tracking, and employee development records

Support recruiting coordination in Ashby — interview scheduling, candidate communications, offer letter logistics — in partnership with the Senior Talent Acquisition Partner

Comfortable learning and operating new tools without needing IT support for every step — you figure things out

5–8 years of HR experience in a hands-on generalist or HR manager role — at a startup, scaleup, or similarly lean environment where you owned multiple functions simultaneously

Genuinely hands-on by nature — you find satisfaction in doing the work well, not in delegating it. You don't need a team under you to feel effective.

Strong working knowledge of Canada and US employment law basics across a distributed workforce

Proven experience with performance management — you have had the difficult conversations, written the PIPs, and supported managers through terminations

Tech-savvy and systems-oriented — you pick up new HR tools quickly, build Rippling automations without being asked, and maintain clean data without being reminded

Experience with onboarding and offboarding at scale — you have built the checklists, run the process, and closed the gaps

SOC II or similar compliance experience — you understand what HR evidence looks like for a security audit and can own it independently

Strong employee relations instincts — you know how to handle a sensitive situation with discretion, care, and good judgment

Excellent organizational skills — you run multiple things simultaneously without dropping balls, and you follow through without being chased

Comfortable with IT basics — password resets, Google Workspace administration, device coordination. You are not intimidated by these tasks.

Experience at a fintech, SaaS, or technology company — ideally one that was Series A to Series C stage

Experience supporting a US and Canadian distributed workforce simultaneously

Familiarity with Rippling, Lattice, Ashby, Checkr, or Vanta

CHRP designation or equivalent Canadian HR certification

Experience coordinating with external training vendors for manager development programs

A fast-paced and collaborative environment

Competitive compensation

Stock options at a well-funded startup

We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).

We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).

Retirement plan with 4% company matching

8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing

3-5 weeks PTO depending on tenure

5 health days

15 holidays

End of year shutdown

Performance-based bonuses

Remote first culture

Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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