Senior Guest Services Executive - Front Office - Jumeirah Saadiyat Island

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

An exciting opportunity has arisen for a Senior Guest Services Executive to join Jumeirah Saadiyat Island.

The main duties and responsibilities of this role include:

Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.

Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.

Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.

Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.

Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making.

Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

The ideal candidate for this position will have the following experience and qualifications:

2 years of relevant experience in hospitality or related industries

Experience working in a multi-cultural environment

Strong communication and interpersonal skills

Proficiency in English