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We're at an exciting point: agentic automation is moving from prototype to production, and we need a senior engineer who can own high-impact work end-to-end. You'll turn ambiguous goals into shippable milestones, operate what you build in production, and iterate fast based on real customer feedback — all in a team that moves quickly without sacrificing reliability.
At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.
Take primary ownership of a major capability (e.g., outbound/inbound concierge workflows, clinical assistant experiences, or a core LLM/voice platform subsystem) within your first 90 days
Ship hardening improvements into production — monitoring/alerts, runbooks, safer rollout strategies, and top error/latency reductions
Improve our LLM and voice agent workflows through durable architecture changes: tool boundaries, guardrails, and eval-driven iteration
Turn ambiguous asks into shippable milestones with clear communication and tight iteration loops — reduce "stuck" work for the team
Help the team scale delivery without losing speed by establishing better patterns, defaults, and maintainability standards
Raise the bar on operational maturity: incident follow-through, observability, and reliability
Contribute to security and compliance maturity through secure-by-default practices and sound judgment
Skip the repetitive application forms
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Experience building voice agent workflows (call flows, state management, reliability patterns) and integrating with vendors like Retell
Experience with speech-to-text workflows and vendors like Deepgram
Security/compliance-adjacent experience: threat modelling mindset, secure defaults, safe data handling
Front-end test automation and/or build/deploy automation experience
AWS/GCP and production operations experience
Comfortable using AI dev tools day-to-day (Claude/Claude Code, Gemini, CodeRabbit, LangSmith, etc.) while maintaining quality and safety
30 days: You've taken ownership of a major capability, shipped your first production improvement, and have a clear picture of where the biggest gaps are
60 days: You're iterating autonomously — turning ambiguous asks into milestones, closing incident/feedback loops, and improving observability across the stack
90 days: A production capability is noticeably more reliable and maintainable because of your work; the team is moving faster as a result
Long-term: You're setting the engineering bar — better patterns, tighter operational discipline, and a system that scales without needing heroics
MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. This role will follow the below Interview Process:
Initial screening conversation with the recruiter
Intro call with the hiring manager
Technical interview with the team
References and offer
At MedMe, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make great people more effective, not replace the thinking and judgment that great hiring requires.
MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We're looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.
MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
If you'd like more context on MedMe, our growth, and the team you'd be joining, here are a few highlights:
Globe and Mail – Canada's Top Growing Companies (2025): MedMe was recognized on The Globe and Mail's list of Canada's Top Growing Companies, based on audited three-year revenue growth. 🔗 Link
Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. 🔗 Read more
C100 Growth Cohort (2025): MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada's top scaling companies. 🔗 Link
Pharmacy software company providing pharmacies a platform to schedule, document, and bill clinical services.
Visit company websiteJobs and hiring trendsCAD 115000-176000 yearly / year
Full-time
Senior
Hybrid
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