Senior Full Stack Engineer - Managed Service

Requirements

• Perform business-as-usual operations for a variety of applications:
• Bug fixes and feature enhancements,
• Patching and package upgrades,
• Secret rotations, certificate renewals and infrastructure upgrades
• Contribute to the management and resolution of complex L2/L3 incidents
• Conduct root cause analysis and post-incident investigations
• Maintain and update runbooks and operational documentation
• Participate in an on-call rota, including out-of-hours incident response
• Mentor mid-level and associate engineers within the team

Must-Haves

• Working knowledge of at least one of Java, Python, NodeJS, or C#
• Strong hands-on Azure experience
• Experience with infrastructure-as-code technologies such as Terraform
• Solid understanding of ITIL practices
• Experience supporting and operating production systems within an on-call environment, including incident triage, technical investigation, remediation and post-incident review.
• Experience implementing and deploying production changes in business-critical environments.
• Strong troubleshooting and root-cause analysis skills across application, infrastructure and cloud platforms.
• Experience with monitoring and observability tooling (e.g. Azure Monitor, Application Insights, Grafana, Datadog, Splunk, Dynatrace).
• Demonstrable understanding of reliability engineering principles, operational excellence and service ownership.

Nice-to-Haves