Senior Field Tech
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Key skills for this role
About the Role
M42 seeks a Senior Field Technician to provide onsite and remote IT support in a healthcare environment. The role ensures availability and performance of clinical IT systems, including EMR and medical devices.
Key Skills for This Role
Responsibilities
- Provide onsite IT support to clinical and non clinical staff, ensuring timely resolution of technical issues
- Support and troubleshoot Electronic Medical Record (EMR) systems, preferably Cerner
- Install, configure, maintain, and upgrade end user devices including workstations, laptops, tablets, printers, and scanners
- Assist with integrated medical devices and healthcare technology systems, coordinating with vendors
- Perform basic network and infrastructure support including connectivity, Wi Fi, and access related troubleshooting
- Support IT projects, facility expansions, system rollouts, user training, and go live activities
- Maintain accurate documentation, asset inventories, and compliance with IT policies and healthcare regulatory requirements
Requirements
- Bachelor's degree or diploma in Information Technology, Computer Science, or related field
- At least 5 years of direct experience with user support in a multi system environment
- Experience supporting clinical applications and medical devices is a plus
Full Job Posting
Overview
- M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments.
- Imperial College London Diabetes & Endocrine Centre (ICLDEC) is a global leader in diabetes and endocrine treatment, education and research.
- The Senior Field Technician is responsible for providing onsite and remote technical support within a healthcare environment, ensuring the availability, reliability, and optimal performance of clinical and non clinical IT systems.
Responsibilities
- Provide onsite IT support to clinical and non clinical staff, ensuring timely resolution of technical issues and uninterrupted system availability.
- Support and troubleshoot Electronic Medical Record (EMR) systems, preferably Cerner, and other healthcare applications to maintain efficient clinical workflows.
- Install, configure, maintain, and upgrade end user devices, including workstations, laptops, tablets, printers, and scanners.
- Assist with integrated medical devices and healthcare technology systems, coordinating with vendors and application teams to resolve issues.
- Perform basic network and infrastructure support, including connectivity, Wi Fi, and access related troubleshooting.
- Support IT projects, facility expansions, system rollouts, user training, and go live activities to drive successful technology adoption.
- Maintain accurate documentation, asset inventories, and compliance with IT policies, data privacy standards, and healthcare regulatory requirements.
Qualifications
- Bachelor's degree or diploma with relevant major in Information Technology, Computer Science, or related field
- At least 5 years’ direct experience with user support in a multi system environment, preferably in a healthcare or hospital setting
- Experience supporting clinical applications and medical devices is a plus
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