Senior Field Support Engineer
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Key skills for this role
About the Role
Manage and support customers by delivering remote and onsite hardware and software support, ensuring system uptime and compliance with healthcare integration standards.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Perform
- installation, corrective, and preventive maintenance
- for Agfa and trained OEM products
- Deliver
- remote and onsite technical support
- to ensure maximum system uptime
- Strong knowledge of
- healthcare integration standards
(HL7, DICOM, IHE)
- Apply
- hardware, storage, virtualization, and system administration
Skills
- Diagnose, troubleshoot, and resolve complex
- hardware and software issues
- Interface with
- hospital IT teams, system administrators, end users, vendors, and internal support teams
- Execute system upgrades, patches, performance tuning, and routine maintenance
- Analyze system defects and apply fixes, workarounds, or permanent solutions
- Manage
- technical escalations
- , ensuring timely communication with customers and management
- Maintain accurate and timely
- service documentation and issue tracking
- Negotiate satisfactory resolutions with stakeholders at all levels (technicians, radiologists, physicists, and management)
- Ensure compliance with
- Agfa quality standards, best practices, and technical procedures
- Meet customer requirements in line with
- SLA commitments
- Stay current on
- Agfa HealthCare products, solutions, and technologies
Experience
- 5+ years
- of experience in a technical customer support role
- Proven experience supporting
- mission-critical IT systems
- Experience with
PACS, RIS, and Enterprise Imaging
solutions is highly preferred
Required Skills & Competencies
- Strong knowledge of:
- Networking concepts
- Operating systems (
Linux & Windows
- )
- Databases (
Oracle, SQL
- )
- IT security principles
- Experience with
- Agfa solutions or comparable PACS/RIS/EI platforms
- Excellent
- analytical, troubleshooting, and problem-solving skills
- Strong verbal, written, and interpersonal communication skills
- Proven
- time management and organizational skills
- Ability to adapt to change and manage multiple priorities
- Strong customer service orientation with internal and external stakeholders
- Solid understanding of:
- Technical services operations
- Healthcare IT environments
- Product lifecycle and deployment processes
- Willingness to travel
30 50%
, depending on business needs.
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