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Senior Executive - Operation

EXL Talent Acquisition Team
Chennai, IND
Full-time
Senior · 3+ years experience
Hybrid
Discovered 3 weeks ago
Free

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Responsibilities

  • Interact and probe the insurance representative to get the required status update and have the claim resolved
  • Ensure Daily Productivity targets are met at the required quality level on the assigned inventory,
  • Perform timely follow up on claims to avoid revenue loss, Prioritize the pending claims for calling from the aging bucket,
  • Review claims that have not been paid by insurance companies,
  • Check insurance information provided by patient if it is insufficient or unclear,
  • Follow the guidelines and applicable rules while calling insurance companies for confidentiality and HIPAA compliance,
  • Escalate difficult collection situations to management in a timely manner, Handling patients billing queries and updating their account information,
  • Post cash and write off the contractual adjustments accordingly while working on the accounts,
  • Meeting daily/weekly and monthly targets set for an individual

Qualifications

  • Qualifications: Graduation in any stream
  • Experience: BPO Experience - 3-6 years
  • US Healthcare AR experience preferred
  • Excellent oral and written communication skills

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