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Analyst

EXL Talent Acquisition Team
Kochi, IND
Full-time
Senior · 9+ years experience
Onsite
Discovered Yesterday
Free

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Responsibilities

  • Understanding of Insurance Finance and Accounting
  • Working knowledge of Cash Application, Cash in Suspense and Cash Reconciliation
  • Mailbox management and escalation handling & handling billing enquiries of customers.
  • Should be able to manage a team and coach them continuously to achieve business goals
  • To ensure complete operations management for end to end and handle any escalation w.r.t. any operational issue along with performing against all SLAs.
  • To ensure timely and accurate delivery of daily, weekly, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at short notice by re-aligning priorities.
  • Provide coaching and feedback to team members to enable them to improve their performance.
  • Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation
  • Help team in building strong cross training framework along with managing updates of process changes in SOP’s
  • Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency

Qualifications

  • Bachelor's or Master’s degree in Accounting / B.Com or M.Com / MBA Finance

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