Senior Engineering Manager - AI Developer Products

Lead the development of distributed agentic systems and the frameworks that power AI-driven ServiceNow development.

Partner closely with Product Management, Architecture, Infrastructure, AI Platform, and Engineering teams to deliver scalable and resilient agentic capabilities.

Drive technical strategy and execution for highly distributed, high-throughput systems.

Foster a culture of engineering excellence, operational rigor, and continuous innovation.

Lead and mentor engineering managers and software engineers while growing a world-class engineering organization.

Make architectural decisions that improve scalability, reliability, performance, and maintainability.

Drive adoption of AI-powered engineering practices and intelligent automation across the software development lifecycle.

Manage organizational priorities, staffing, career development, and succession planning.

Navigate ambiguity and solve complex technical and organizational challenges that span multiple teams and products.

Champion engineering best practices including observability, resiliency, automation, security, and operational excellence.

Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, software development, or operational workflows.

8+ years of software engineering experience, including significant experience building large-scale distributed systems and cloud-native platforms.

3+ years of engineering leadership experience managing high-performing software engineering teams.

Extensive experience building NodeJS, TypeScript-based applications (must).

Distributed systems experience, framework design experience, and infrastructure design experience (must).

Infrastructure operational experience with Kubernetes (k8s) systems (must).

Strong networking and systems design experience (must).

Experience with Java and distributed systems architecture.

Experience building and operating large-scale backend systems, runtime services, or infrastructure systems.

Deep understanding of system design, scalability, performance optimization, concurrency, fault tolerance, and observability.

Experience with event-driven architectures, messaging systems, caching technologies, and large-scale data processing.

Experience operating services in cloud-native environments using modern DevOps and SRE practices.

Proven ability to influence technical strategy and execute against complex organizational priorities.

Strong communication and cross-functional leadership skills.

Experience working in agile development environments and contributing to open-source technologies is a plus.

Experience building agentic systems, AI frameworks, developer platforms, or distributed systems at enterprise scale.

Experience with AI-enabled platforms, evaluation frameworks, telemetry systems, or intelligent automation frameworks.

Experience driving reliability, performance, and operational excellence initiatives for mission-critical services.

For positions in this location, we offer a base pay of $171,900 - $300,800 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.