Senior Engineer, Technical Operations (20344)

Desire to learn and champion new technologies and overall end-to-end system

Develop a strong background in SES Infight’s technology platforms (ESA, KU, 2KU, ATG, ATG4 and autonomous IFE/IPTV) as well as third party technologies

Understanding complex systems and able to diagnose and isolate the failures to a product/component level

Deploying software to aircraft and monitor deployment performance

Generate reports by fleet, technology, or airlines to assess the defect impact

Triage software defect via strong analysis techniques (log/data analysis, defect tracking, etc.). Determine and document initial root cause, impact, severity, and frequency of failures

Drive Internal Review Board (IRB) meetings with cross functional teams to agree and provide visibility on initial failure and impact

Enforce and drive continuous improvements on Software Production Incidents process

Participate in corrective action reports and root cause analysis exercises (e.g., fish bone, 8D, 5 Why’s, etc.)

Generate test plans for reproducing field issues in lab environment

Create reports for complex/critical production issues for senior management

Define, develop and improve production diagnostics tools and defect analysis tools for quick turn around

Support returned box analysis from production

Support the field operation team by troubleshooting/triaging SW issues by following the defect management process (SPI/IRB), while being a strong voice for process adherence.

Lead the resolution of network performance issues through strategic coordination across internal teams and provide expert technical support for airline performance and customer escalations to SES’s customer-facing teams.

Independently educate and manage internal and external stakeholders on performance metrics such as Latency, Speed, Packet Loss, Jitter, and the utilization of managed service fabric. Provide strategic guidance to ensure stakeholders have a clear understanding and alignment with organizational objectives.