Resolution of complex Tier 2 and Tier 3 service-impacting events to maintain maximum network uptime and stability
Achievement of departmental OKRs by reducing Mean Time to Repair (MTTR) and supporting KPI deviation corrections
Implementation of AI-driven diagnostic tools to automate the identification of subscriber-level observations and network anomalies
Execution of comprehensive root cause and chronic incident analyses to prevent the recurrence of major network outages
Delivery of technical guidance and training sessions to the NOC team to ensure seamless adaptation to daily infrastructure changes
Core Skills and Competencies (What you’ll bring)
Advanced expertise in 4G and 5G Core network troubleshooting and call flow analysis
Critical experience managing and validating network functions within Kubernetes and cloud-native environments
AI Literacy, specifically the ability to apply machine learning insights to network monitoring and predictive maintenance
Strong analytical skills for interpreting complex data sets during root cause investigations
Professional collaboration skills gained through experience working with Tier 1 and Tier 2 service providers
Proven ability to provide technical leadership and knowledge transfer in high-pressure operational settings
Minimum Requirements
Minimum Education: Bachelor’s Degree in Computer Science, Electronics-Communication, or Electrical Engineering
Minimum Experience: 5 years of experience in Telecom Operational Core environments
Required Technical Skills: Degree in Electrical, Electronics, Computer Science, or Telecommunications Engineering Years of telecom experience in 5G IMS Core and 4G EPC domains (Experience in NOKIA and Oracle products preferred). Experience with Messaging/IMS (SIP, SMSC, MMSC, VoLTE/VoNR, RCS) is preferred. Hands‑on expertise with Packet Core nodes (5GC + EPC) and protocols such GTPV2, GTP‑C/U, PFCP, NAS, Diameter, HTTP/2, SIP. Network Operations Tier2 Support Excellent interpersonal and leadership skills Curious-minded person striving for continuous learning and innovation Outstanding verbal and written communication skills
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
Degree in Electrical, Electronics, Computer Science, or Telecommunications Engineering
Years of telecom experience in 5G IMS Core and 4G EPC domains (Experience in NOKIA and Oracle products preferred).
Experience with Messaging/IMS (SIP, SMSC, MMSC, VoLTE/VoNR, RCS) is preferred.
Hands‑on expertise with Packet Core nodes (5GC + EPC) and protocols such GTPV2, GTP‑C/U, PFCP, NAS, Diameter, HTTP/2, SIP.
Network Operations Tier2 Support
Excellent interpersonal and leadership skills
Curious-minded person striving for continuous learning and innovation
Outstanding verbal and written communication skills
Insurance and Wellbeing
Financial & Retiral Benefit Program
Mental Wellbeing
Employee Stock Purchase Program (ESPP)
Professional Development Reimbursement
Time Off
Team Outings
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )
About EchoStar
Verified company details for this employer are not available yet.