Senior Engineer II, Services E2E Test Lead

Role purpose

Testing strategy and governance

• Define the Services end-to-end testing framework, methodology, governance, standards, and quality gates.
• Drive consistent testing practices, automation adoption, reusable test assets, and quality metrics across projects and releases.

Business process validation

• Validate lead-to-quote, quote-to-order, order-to-service delivery, service execution, contract management, renewals, billing, invoicing, and revenue recognition processes.
• Ensure business processes work seamlessly across system boundaries.

Platforms and test execution

• Lead testing across Salesforce, ServiceMax, CPQ platforms, SAP ECC or S4HANA, middleware, integrations, data, and reporting platforms.
• Plan and execute SIT, end-to-end testing, UAT, regression testing, and deployment readiness testing.
• Coordinate testing across multiple teams, time zones, and geographies.

Quality and release readiness

• Manage defect triage, prioritization, root cause analysis, and resolution tracking.
• Establish an automation strategy and improve release quality through risk-based testing.
• Validate production readiness, data migration readiness, and cutover testing and support post-deployment validation.
• Provide quality assessments, go/no-go recommendations, and business sign-off readiness.

Stakeholder management

• Partner with capability leaders, product owners, solution leads, delivery managers, deployment teams, business process owners, and the business E2E testing team.
• Communicate testing status, risks, dependencies, and mitigation plans to leadership and lead quality governance meetings.

Qualifications

• Bachelor's or Master's degree in Engineering, Computer Science, Information Systems, or a related discipline.
• At least 8 years of experience in software testing and quality assurance.
• At least 3 years of experience leading end-to-end testing for enterprise digital transformation programmes.
• Experience across CRM, ERP, and quotation domains.
• Experience managing testing for multi-platform global deployments.