Senior Engineer, Data Center Operations

• Support the Data Center Engineers and act as an escalation point for the Team
• Maintain access control lists and check access reports daily
• Maintain the ‘process and procedure’ documentation relating to all aspects of data Center operations
• Ensure up to date shift logs are kept at all times
• To provide holiday and sickness cover at short notice and be flexible in their working patterns to maintain SLA’s
• Installation, relocation and recovery of Network, Server and Storage hardware to manufacturer standards and industry best practice.
• Repair of hardware to major component level (e.g. hard disk, NIC card, memory) across a broad range of vendor equipment.
• Execution of all work to Data Center work process & procedure.
• Manage the goods in/out process for individual site storage facility and keep full records as directed for all incoming/outgoing assets and a full availability list of all items in storage.
• Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc.).
• Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained.
• Ensure recorded details of all hardware installations, moves or changes are correct.
• Ensure that all records are updated following any installations, moves or changes
• Control Data Center stocks (copper/fibre patch leads, patch panels, connectors etc.) and report appropriately.
• Regularly audit the Data Centers & Data Center records
• Produce reports on Daily & Monthly activity

Knowledge and Experience

• Experience supervising a team of Data Center Engineers
• 5+ years’ experience working in Data Center environments
• Pro-active and flexible with ability to work either as part of a team or as an individual
• Effective written and verbal communication at all levels
• Experience of hardware manufacturer installation standards and knowledge of copper and fibre cabling installations and standards, with preference given to the following qualifications; Certified Data Center Technician CDCTP HP Accredited Platform Specialist Systimax Installation & Maintenance ND3361 Corning NPI Membership

• Basic network knowledge and good experience of a broad range of IT hardware; HP, Dell, Nokia, Ciena, Cisco, Juniper and Arista.
• Understanding of IP networks
• Experience of working in an ITIL controlled environment with knowledge of Change Control, Incident Management & Problem Management processes.
• Good experience using Microsoft Office and CRM databases
• Ability to prioritise effectively
• Ability to manage 3rd party contract staff/companies working within the DC
• Strong attention to detail
• Desire to learn and progress within the organization
• Excellent time management skills

#LI-JM1

The expected base salary for this role, if located in Illinois, is between $103,000 - 135,000 USD.

The base salary range does not include Intercontinental Exchange’s incentive compensation.

While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual.

Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.