Senior Engineer, Identity and Access Management

Responsibilities

• Application & Infrastructure Maintenance Administer, maintain, and support ForgeRock/Ping OpenIDM and OpenDS directory services in production and non-production environments Monitor system health, performance, and availability; perform proactive tuning and capacity planning Manage directory replication, schema extensions, indexing, and access control policies Perform upgrades, patching, and configuration changes in accordance with change management processes Troubleshoot and resolve complex issues related to directory services, authentication, and identity workflows Maintain high availability and disaster recovery configurations for IAM infrastructure
• Administer, maintain, and support ForgeRock/Ping OpenIDM and OpenDS directory services in production and non-production environments
• Monitor system health, performance, and availability; perform proactive tuning and capacity planning
• Manage directory replication, schema extensions, indexing, and access control policies
• Perform upgrades, patching, and configuration changes in accordance with change management processes
• Troubleshoot and resolve complex issues related to directory services, authentication, and identity workflows
• Maintain high availability and disaster recovery configurations for IAM infrastructure
• Linux Administration Manage and maintain Linux-based servers hosting IAM applications and directory services Perform OS-level troubleshooting, log analysis, and performance diagnostics Implement and maintain system hardening standards and security configurations Coordinate with infrastructure teams on server provisioning, networking, and storage
• Manage and maintain Linux-based servers hosting IAM applications and directory services
• Perform OS-level troubleshooting, log analysis, and performance diagnostics
• Implement and maintain system hardening standards and security configurations
• Coordinate with infrastructure teams on server provisioning, networking, and storage
• Scripting & Automation Develop and maintain scripts to automate routine operational tasks, monitoring, and reporting (Bash, Python, or similar) Automate provisioning, de-provisioning, and reconciliation workflows Build tooling to support bulk directory operations, data migrations, and schema management Maintain and improve CI/CD pipelines related to IAM configuration and deployments
• Develop and maintain scripts to automate routine operational tasks, monitoring, and reporting (Bash, Python, or similar)
• Automate provisioning, de-provisioning, and reconciliation workflows
• Build tooling to support bulk directory operations, data migrations, and schema management
• Maintain and improve CI/CD pipelines related to IAM configuration and deployments
• AI Adoption & Enablement Stay current with emerging AI tools and capabilities relevant to IAM operations, security, and automation Identify and champion opportunities to incorporate AI-assisted tooling into day-to-day workflows, such as anomaly detection, access pattern analysis, and automated remediation Use AI coding and scripting assistants responsibly to accelerate development of automation and operational tooling Contribute to team best practices and guardrails around responsible AI usage in an identity and security context
• Stay current with emerging AI tools and capabilities relevant to IAM operations, security, and automation
• Identify and champion opportunities to incorporate AI-assisted tooling into day-to-day workflows, such as anomaly detection, access pattern analysis, and automated remediation
• Use AI coding and scripting assistants responsibly to accelerate development of automation and operational tooling
• Contribute to team best practices and guardrails around responsible AI usage in an identity and security context
• Other Partner with security, application, and infrastructure teams to integrate identity services with enterprise applications Produce and maintain technical documentation including runbooks, architecture diagrams, and standard operating procedures Participate in on-call rotation and provide escalation support for P1/P2 incidents Mentor junior team members and contribute to team knowledge sharing Works independently on many IT projects as a project team member, more frequently as a project leader. Often provides strategic direction, guidance, and integration of services. Communicate verbally and in writing to technical and non-technical audiences of various levels both internally and externally Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology Multitask in a fast-paced environment with a focus on timeliness, documentation, and communications with peers and business users Involved in the evaluation of products and/or procedures to enhance productivity and effectiveness
• Partner with security, application, and infrastructure teams to integrate identity services with enterprise applications
• Produce and maintain technical documentation including runbooks, architecture diagrams, and standard operating procedures
• Participate in on-call rotation and provide escalation support for P1/P2 incidents
• Mentor junior team members and contribute to team knowledge sharing
• Works independently on many IT projects as a project team member, more frequently as a project leader.
• Often provides strategic direction, guidance, and integration of services.
• Communicate verbally and in writing to technical and non-technical audiences of various levels both internally and externally
• Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology
• Multitask in a fast-paced environment with a focus on timeliness, documentation, and communications with peers and business users
• Involved in the evaluation of products and/or procedures to enhance productivity and effectiveness

Knowledge and Experience

Preferred Knowledge and Experience