Senior E-commerce MOR/SOR Operations Manager

Cross-Functional Partnership & Governance

Qualifications:

• Bachelor’s degree in Accounting, Business, eCommerce, or a related field.
• 10+ years of experience in eCommerce operations, technical operations, financial systems, or order management; experience leading teams strongly preferred.
• Bilingual capability in English and Korean is a plus.
• Demonstrated expertise in MOR/SOR processes, AR/AP/GL financial modules, and post-purchase transaction workflows.
• Advanced proficiency in data analysis, reconciliation, and operational reporting.
• Proven ability to lead cross-functional programs involving Operations, Finance, Tech, Accounting, and external partners.
• Strong understanding of fraud governance, payment workflows, chargebacks, and dispute management.
• Experience managing product roadmaps, system enhancements, and release cycles within a technical environment.
• Exceptional communication, organizational, and stakeholder management skills.
• #LI-DR1
• Benefits Offered Full-Time Employees:
• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.
• Benefits Offered Temporary/Contractors:
• Eligible for the relevant benefit programs offered through our partner agencies.
• Privacy Notice to California Applicants
• Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
• All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
• In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.