Senior Dispatcher
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Key skills for this role
About the Role
The Dispatcher is responsible for planning, executing, and coordinating the timely collection, transportation, and disposal of waste, ensuring alignment with contractual obligat.
Key Skills for This Role
Responsibilities
- Plan and execute daily waste collection activities for hazardous and non hazardous waste
- Assign and schedule staff and vehicles; generate work orders
- Monitor field operations and resolve service delays or customer complaints
- Supervise dispatch team and ensure compliance with safety protocols
- Prepare shift handovers, timesheets, and operational reports
- Coordinate vehicle maintenance and inventory records
- Use GPS tracking to monitor vehicle movement and optimize routes
Requirements
- Experience in dispatch or logistics coordination
- Knowledge of waste management operations
- Strong leadership and communication skills
Full Job Posting
Job Overview
- The Dispatcher is responsible for planning, executing, and coordinating the timely collection, transportation, and disposal of waste, ensuring alignment with contractual obligations and operational standards.
- The role focuses on maintaining high customer satisfaction, optimizing resource allocation, and ensuring accurate data management and reporting.
Duties and Responsibilities
- Plan and execute daily waste collection activities (hazardous and non hazardous), ensuring efficiency and compliance with service agreements.
- Assign and schedule staff and vehicles; generate and communicate work orders to drivers and helpers.
- Monitor field operations, track progress, and resolve issues related to service delays, customer complaints, or operational disruptions.
- Supervise and motivate the dispatch team, ensuring performance, discipline, and compliance with safety protocols.
- Maintain cleanliness and order in the yard and waste handling areas at client sites.
- Prepare shift handovers, time sheets, collection tickets, and work orders for the upcoming shifts.
- Coordinate mobilization, maintenance, and demobilization of equipment and vehicles; maintain up to date inventory records.
- Input and cross verify operational data including staff attendance, overtime, waste collected, and service logs.
- Liaise with Workshop and Procurement teams for vehicle maintenance and availability of required resources.
- Ensure all scheduled jobs are executed; report and follow up on failed or delayed jobs.
- Use GPS tracking systems to monitor vehicle movement and optimize route planning.
- Foster coordination with internal departments such as Workshop, QHSE, and Credit Control for smooth operational flow.
Additional Duties
- Build and maintain strong relationships with clients; provide timely support and suggest service improvements.
- Oversee subcontractor activities, ensuring compliance with company and legal standards.
- Liaise with regulatory and governmental authorities for permits or operational approvals.
- Prepare monthly and ad hoc reports as requested by the manager.
- Monitor competitor activities and share market insights with the management.
- Plan & ensure safe execution of all subcontractor activities, as per company procedures & policies.
- To maintain professional and technical knowledge through continuous learning.
- Responsible to comply with the applicable HSE and company policies and procedures, UAE laws and applicable regulations.
- To work ethically and to report any violations.
- To Perform any other task, as assigned from time to time by the company, based on business requirement.
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