rippling
Senior DevOps Support Engineer
Copado
Bengaluru, IND
Full-time
Senior · 3+ years experience
Onsite
Discovered 3 weeks ago
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Role Overview
The Copado Support team is responsible for innovating, maintaining, and providing the best customer experience and support to our users across all industries every day. Our users count on our platform to be highly reliable, secure, and to preserve all of their customized integrations every time we ship. This is a highly technical support role with opportunities for rapid advancement and salary adjustment. Copado seeks a talented, hardworking individual with great energy, leadership, and initiative to drive delivery and customer success for one of the fastest growing applications in the Salesforce ecosystem.
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Job Summary
The Copado Support team is responsible for innovating, maintaining, and providing the best customer experience and support to our users across all industries every day. Our users count on our platform to be highly reliable, secure, and to preserve all of their customized integrations every time we ship. This is a highly technical support role with opportunities for rapid advancement and salary adjustment. Copado seeks a talented, hardworking individual with great energy, leadership, and initiative to drive delivery and customer success for one of the fastest growing applications in the Salesforce ecosystem.
Key Responsibilities
- Handle Signature, Success+, and Partner case queues in accordance with customer agreements.
- Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform.
- Understand and advocate for customer needs.
- Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems.
- Manage customers' expectations and experience in a way that results in high customer satisfaction.
- Lead the swarming - Connect with DevOps Support Engineers on aged/blocked cases and provide your consultancy to effectively resolve the case.
- Assess the investigations created by DevOps Support Engineers before they are sent to the dev team for review.
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