Senior Developer (IN)

Works as a ServiceNow Developer delivering configuration, catalog development, workflow automation and enhancements across ITSM (and related) modules. Handles incidents, service requests and minor-to-medium enhancements in a steady-state / AMS or project delivery model, partnering with leads, business analysts and stakeholders to build reliable, upgrade-safe solutions and to ensure timely, quality ticket closure.

Configure and customize ServiceNow ITSM modules – Incident, Problem, Change, Request and Service Catalog.

Develop and maintain catalog items, record producers, workflows and Flow Designer flows.

Write and debug client-side and server-side scripts – Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes and ACLs using JavaScript / Glide API.

Build and maintain integrations with third-party systems using REST / SOAP web services and IntegrationHub.

Support CMDB updates, data imports, transform maps and data quality corrections.

Create and maintain reports, dashboards and notifications for operational visibility.

Manage update sets, promote changes across instances and support platform upgrades and skipped-record reviews.

Perform unit testing / ATF validation and prepare technical documentation, SOPs and knowledge articles.

Provide L2/L3 development and enhancement support; troubleshoot issues and escalate complex items with clear root-cause analysis.