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• Provide application support for Epic Cadence and Grand Central modules.
• Analyze, troubleshoot, and resolve production issues, incidents, and service requests.
• Perform configuration and maintenance of:
• Scheduling templates
• Provider calendars
• Appointment rules
• Department records
• Visit types and scheduling workflows
• Participate in upgrades, testing activities, and release deployments.
• Gather and analyze business requirements from stakeholders.
• Create functional specifications and solution documentation.
• Execute unit, integration, and user acceptance testing.
• Collaborate with cross-functional Epic teams, project managers, and business users.
• Support change management, problem management, and service improvement initiatives.
• Maintain compliance with healthcare regulations and organizational standards.
Provide application support for Epic Cadence and Grand Central modules.
Analyze, troubleshoot, and resolve production issues, incidents, and service requests.
Perform configuration and maintenance of:
Scheduling templates
Provider calendars
Appointment rules
Department records
Visit types and scheduling workflows
Participate in upgrades, testing activities, and release deployments.
Gather and analyze business requirements from stakeholders.
Create functional specifications and solution documentation.
Execute unit, integration, and user acceptance testing.
Collaborate with cross-functional Epic teams, project managers, and business users.
Support change management, problem management, and service improvement initiatives.
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Maintain compliance with healthcare regulations and organizational standards.
Epic Cadence certification (preferred).
Good understanding of Epic Grand Central functionality.
Experience in healthcare scheduling and patient access workflows.
Knowledge of incident management and ticketing tools.
Understanding of SDLC and Agile methodologies.
Strong analytical and troubleshooting skills.
Effective verbal and written communication skills.
HCL Technologies is a global IT services and consulting company offering digital, engineering, cloud, and AI solutions. Headquartered in Noida, India, it serves clients across industries in over 60 countries.
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