Senior Developer (IN)

As a SharePoint Support Specialist for the pharmaceutical industry, you will ensure the operational stability of SharePoint-based collaboration and document management solutions. Your focus will be on incident management, platform troubleshooting, and maintaining high availability for Life Sciences clients.

• Provide support for SharePoint Online and on-premises environments, ensuring high availability. • Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices. • Monitor SharePoint health using Dynatrace and BigPanda, proactively identifying issues. • Troubleshoot site access issues, workflow failures, and document library problems. • Collaborate with SharePoint administrators to escalate complex issues and coordinate fixes. • Document known issues, troubleshooting procedures, and user guides in Confluence. • Track support tickets in JIRA, ensuring SLA compliance and timely resolution. • Perform routine maintenance and basic automation using shell scripts and PowerShell. • Coordinate with Microsoft 365 and Azure teams for cloud-related issues. • Provide user support and assist with basic SharePoint queries.

• Bachelor's degree in Computer Science, Information Technology, or a related field. • 2+ years of experience in SharePoint support or IT operations. • Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow. • Proficiency with Dynatrace, BigPanda, or similar monitoring tools. • Experience with JIRA for ticket management and Confluence for documentation. • Basic shell scripting and PowerShell skills for automation. • Foundational knowledge of AWS and Azure cloud platforms (Azure preferred). • Basic understanding of SharePoint administration and workflows is a plus. • Excellent problem-solving, analytical, and communication skills. • Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.