Senior Design Operations Program Manager - Agentic Design

The role

AI and agentic design enablement

• Drive AI adoption, evaluation, and workflow integration across Product Design, UX Research, and Content Design.
• Manage intake, evaluation, and approval for design plug-ins, MCP integrations, and generative AI tools.
• Partner with engineering teams to operationalize and scale internally built AI tools and agentic workflows.
• Establish AI usage guidelines, evaluation standards, governance practices, prompt libraries, and design quality safeguards.

Design systems and change management

• Lead change management for Okta's Odyssey design system, including roadmaps, major releases, component updates, and usage guidelines.
• Operationalize accessibility programs through audits, localized guidelines, and continuous accessibility checks in design workflows.

Program enablement and culture

• Design and deliver hands-on enablement workshops, brown bags, Figma and AI deep dives, and hackathons.
• Create standardized operational templates, workflow documentation, and centralized resources for design teams.
• Measure adoption, effectiveness, time savings, and business impact of deployed AI agents and design tools.
• Use feedback loops to continuously refine processes.

Experience and capabilities

• At least 4 years of experience in Design Operations, Creative Operations, or Program Management within complex software or SaaS design organizations.
• Strong hands-on experience with AI design tools, generative AI, LLMs, MCPs, custom Figma plug-ins, and agentic workflows.
• Experience rolling out operational initiatives, design systems, or accessibility standards across cross-functional teams.
• Understanding of collaboration among UX Designers, Content Designers, UX Researchers, and Design Systems Engineers.
• Ability to organize ambiguity, create scalable documentation, and drive initiatives through completion.
• Exceptional verbal and written communication skills for translating technical concepts into intuitive guidelines.
• Deep familiarity with Figma, FigJam, Jira, Confluence, and emerging AI design tooling ecosystems.

Workplace

• The posting is tagged as hybrid.
• New employees must attend an in-person orientation in Toronto on the first Tuesday of employment.

About Okta