Senior Database Engineer

Become an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on Hyperscaler

Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale

Develop observability and automation to prevent recurrence of critical issues

Influence infrastructure decisions that shape our multi-tenant cloud platform

Mentor and collaborate with engineers across operations, support, and developmen

Strong experience with performance and stress testing tools and approaches for driving realistic customer simulations

5+ years of database management and performance tuning

5+ years of experience supporting or testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Unix environment

3+ years of experience developing on a SaaS, PaaS, or Cloud Infrastructure product/solution

Proven experience with concurrency, multithreading, and distributed system architectures

Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions

Strong problem-solving and analytical skills with an aptitude for learning new technologies

developing and deploying mission critical software

Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience.

Eagerness to learn everything about the ServiceNow Platform

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.