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jazzhr

Senior Customer Success Manager

AutoRABIT Holding Inc.
Remote, USA
Full-time
Senior Level
Remote
USD 130000-160000 yearly
Discovered 1 weeks ago
Free

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Key Responsibilities

  • Own a portfolio of strategic and technically complex customers, with accountability for adoption, customer health, value realization, renewal readiness, and growth.
  • Build trusted relationships with Salesforce administrators, developers, architects, DevOps leaders, platform owners, engineering leaders, and executive sponsors.
  • Develop a strong understanding of each customer's Salesforce development lifecycle, including source control, environments, testing, release management, deployments, and governance.
  • Assess customer DevOps practices and identify technical barriers, process gaps, adoption challenges, and opportunities for improvement.
  • Lead technical and strategic discovery to understand how customers operate, where friction exists, and what outcomes they are trying to achieve.
  • Apply knowledge of Salesforce DevOps and software delivery best practices to help customers improve adoption and realize measurable value.
  • Create success plans with clear business and technical objectives, milestones, adoption goals, and success measures.
  • Proactively identify customer risk, diagnose root causes, and lead recovery plans across technical and business stakeholders.
  • Coordinate resources across Solutions Engineering, Support, Professional Services, Product, Engineering, Sales, Renewals, and leadership to resolve complex customer challenges.
  • Guide customers through major technical milestones, including implementations, upgrades, new capabilities, process changes, and evolving Salesforce environments.
  • Identify opportunities to expand AutoRABIT's value based on customer use cases, technical maturity, and business objectives.
  • Bring customer insights, technical patterns, and product feedback back to Product and Engineering.

Knowledge & Skills

  • Strong understanding of modern DevOps principles, CI/CD practices, and the software development lifecycle.
  • Strong understanding of Salesforce development and deployment concepts, including metadata, environments, testing, dependencies, release management, and common deployment challenges.
  • Strong working knowledge of Git and source control concepts, including branches, commits, merges, pull requests, and repositories.
  • Working knowledge of CI/CD pipelines, release automation, APIs, testing, security, and governance.
  • Ability to understand technical architectures and customer workflows, identify areas of risk or friction, and recommend appropriate next steps.
  • Ability to independently conduct technical discovery and move beyond surface-level requirements to uncover root causes.
  • Ability to translate complex technical concepts into clear business outcomes for executive and non-technical stakeholders.
  • Familiarity with engineering performance concepts and metrics, including DORA metrics.
  • Strong executive presence, communication, presentation, and problem-solving skills.

Qualifications

  • 7+ years of relevant professional experience across Customer Success, Technical Account Management, Solutions Engineering, Salesforce consulting, Professional Services, DevOps, or other customer-facing enterprise technology roles.
  • 3+ years supporting technically complex enterprise customers in developer tools, DevOps, Salesforce, cloud platforms, or similar enterprise software.
  • Demonstrated experience working with senior technical stakeholders across Engineering, DevOps, Salesforce, IT, or CTO organizations.
  • Meaningful experience with Salesforce development, Salesforce DevOps, CI/CD, release management, or comparable software delivery processes.
  • Experience managing complex enterprise accounts, customer risk, technical initiatives, and cross-functional account teams.
  • Experience supporting Fortune 500 or similarly complex organizations preferred.
  • Experience within Financial Services, Healthcare, Government, or other regulated industries preferred.

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