Senior Customer Success Engineer

About LanceDB

Your Role

• As the Senior Customer Success Engineer , you will be a trusted advisor to our most strategic customers. You’ll combine deep technical expertise with outstanding communication and relationship-building skills to ensure customers achieve success in deploying and scaling LanceDB across production workloads. You’ll guide customers from onboarding through adoption and expansion — while flexing seamlessly into pre-sales or technical support capacities as business needs require. You’ll serve as the connective tissue between our customers, product, and engineering teams, driving continuous improvement in both the customer experience and the product itself. In this role, you will:
• Partner closely with customers to design, deploy, and optimize LanceDB in production environments, ensuring reliability, scalability, and performance for distributed, cloud-native workloads.
• Lead technical onboarding and architecture reviews; provide best-practice guidance on system configuration, query optimization, and integration patterns.
• Proactively identify adoption barriers, troubleshoot complex distributed-system issues, and coordinate with product and engineering teams to drive timely resolutions.
• Own customer success metrics: deployment time, usage growth, retention, and satisfaction. Build dashboards and track health across accounts.
• Develop and deliver technical enablement: create sample code, automation tools, and documentation to accelerate customer outcomes.
• Serve as the customer’s technical advocate internally — communicating feature requests, influencing roadmap priorities, and improving developer experience.