ashby
Senior Support Engineer
LanceDB
Remote, USA
Full-time
Senior · 8+ years experience
Remote
USD 180000-250000 yearly / year
Discovered 1 weeks ago
RustPythonKubernetesAWSGCPAzure
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
RustPythonKubernetes
Key Skills for This Role
RustPythonKubernetesAWSGCPAzure
Full Job Posting
Your Role
- As one of the early team members, build our support infrastructure and practices while handling customer cases: Develop and maintain knowledge-base articles, runbooks, and support tooling that document common issues, best practices, deployment patterns, and performance tuning. Contribute to metrics around support response-times, resolution times, customer satisfaction, and help build a scalable support organization as we grow. Work proactively: identify recurring issues, escalate product bugs or UX gaps, propose improvements in the support process, and advocate for the customer in the roadmap.
- Develop and maintain knowledge-base articles, runbooks, and support tooling that document common issues, best practices, deployment patterns, and performance tuning.
- Contribute to metrics around support response-times, resolution times, customer satisfaction, and help build a scalable support organization as we grow.
- Work proactively: identify recurring issues, escalate product bugs or UX gaps, propose improvements in the support process, and advocate for the customer in the roadmap.
- Serve as one of the primary technical points of contact for our customers: troubleshoot issues, respond to escalations, and guide customers through full lifecycle support for large-scale deployments of LanceDB.
- Work in close collaboration with our engineering and product teams to reproduce issues, debug root causes, propose remediation, and drive fixes or enhancements.
- Dive deeply into distributed database internals: query execution, storage engine, indexing, sharding, replication, fail-over, cloud orchestration (Kubernetes, serverless-style deployments).
- Use and contribute to Python and Rust codebases: reproduce customer environments, inspect logs, build diagnostic tools, run instrumentation, apply patches and configuration changes.
What We’re Looking For Must-have
- 8+ years of professional experience in a support / operations / troubleshooting role in a distributed database or data infrastructure environment.
- Demonstrated experience with one or more of the following: distributed database systems, cloud-native data platforms, vector/feature stores, analytics engines or big data systems.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at LanceDB
Controller
, USA
MidFull-time
About LanceDB AI advances at the speed of its research, and research moves at the speed of its data. LanceDB is the AI-native Multimodal Lakehouse: one system where a researcher curates petabytes of video, audio, and eve
Discovered YesterdayView →
AI Research Engineer
, USA
MidFull-time
About LanceDB AI advances at the speed of its research, and research moves at the speed of its data. LanceDB is the AI-native Multimodal Lakehouse: one system where a researcher curates petabytes of video, audio, and eve
Discovered YesterdayView →
Controller
, USA
Discovered YesterdayFull-time
AI Research Engineer
, USA
Discovered YesterdayFull-time
Senior Open Source Engineer
, USA
Discovered 1 weeks agoFull-time
Senior Solutions Engineer
San Francisco, USA
Discovered 1 weeks agoFull-time
Senior Fullstack Engineer
, USA
Discovered 1 weeks agoFull-time
Senior Product Manager
, USA
Discovered 1 weeks agoFull-time
Senior Security Engineer
, USA
Discovered 1 weeks agoFull-time
Partner Solutions Architect
, USA
Discovered 1 weeks agoFull-time