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Senior Customer Solutions Engineer
Luminance
London, GBR
Full-time
Senior · 3+ years experience
Hybrid
Discovered 2 weeks ago
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Responsibilities
- Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
- Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
- Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
- Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.
- Be the key point of contact for managing integration issues and challenges
- Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
- Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
- Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
- Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.
Requirements
- Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
- At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
- Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.
- Experience of Full Stack Web development and Cloud Architecture
- Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
- Excellent interpersonal and communication skills, both verbal and written.
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