eightfold
Senior Customer Solutions Engineer
Lumen
Remote, USA
Full-time
Senior · 5+ years experience
Remote
USD 84629-124122 yearly / year
Discovered 2 weeks ago
Ciena 6500 DWDMSQL
Free
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The Role
The Senior Customer Solutions Engineer is responsible for delivering end‑to‑end solutions for customer orders by engineering the required wavelength and Ethernet capacity to meet all technical and service requirements. This role focuses on interpreting customer order specifications and collaborating across internal teams to develop and execute plans that resolve network capacity needs on wavelength transport networks. You will work closely with cross‑functional engineering, planning, and operations groups to ensure timely, accurate, and efficient fulfillment of customer requests—driving solutions directly from customer demand rather than forecasting or trending initiatives.
Location
- This is a work from home positoin within the U.S.
The Main Responsibilities
- Performs detailed and complex solutioning for Wavelength and Ethernet customer orders.
- Triggers projects utilizing the most feasible, practical and economical means.
- Performs engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices.
- Skilled in planning and/or engineering.
- Analyzes complex Wavelength and Ethernet transport network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.
- Must be capable of handling moderately complex engineering assignments.
- Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like.
- Configures systems to user environments.
- Supports acquisition and implementation of hardware and software as well as subcontractor services.
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