Dir Business Operations

This role sits at the center of the Lumen Transformation Office (LTO) Orchestration team and reports directly to the VP, LTO – Modernization. You will operate as a leader, shaping priorities, structuring complex problems, and driving executive-level alignment and execution. You will engage directly with the Senior Leadership Team (SLT), SVPs and VPs, acting as a thought partner who both supports and challenges to drive better outcomes. You will partner closely with transformation leaders to ensure priorities are clear, decisions are data-driven, and initiatives move with speed and accountability. You will also play a critical role in preparing leaders for high-impact updates, ensuring clarity, focus, and executive readiness. This role requires strong strategic thinking, structured problem solving, and operational discipline. You will connect strategy, governance, and execution across the LTO while maintaining a constant pulse on the enterprise agenda.

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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