Senior Customer Engineer, Digital Native Enterprise - Bay Area

Technical Validation (Pre-Sales)

Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer Platforms

Build technical champions and executive relationships within target accounts

Represent Cloudflare at industry events, developer communities, and cybersecurity conferences

Customer Adoption & Value Realization

Serve as the primary technical contact from contract signature through full platform adoption

Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff

Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value

Commercial Accountability & Expansion

Carry a variable quota tied directly to new business acquisition and ongoing account growth

Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives

Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI

Trusted Advisory

Maintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycle

Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals

Required

Deep understanding on The Life of a Request on the Internet

Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering

Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)

Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suite

AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery.

Preferred

Hands-on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize

Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures

Proficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functions

Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns

Hands-on experience building cloud-based applications

Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts

Bonus Points

Cloudflare platform certifications or meaningful hands-on deployment experience

Exposure to DevOps, security operations, or emerging GenAI trends

Relevant industry certifications (cloud, security, networking)

Compensation may be adjusted depending on work location.

For San Francisco based hires: Estimated annual salary of $231,000-$275,000 OTE, Base + Commissions

Los Angeles based hires: Estimated annual salary of $221,000 - $267,000 OTE, Base + Commissions.

This role is eligible to participate in Cloudflare’s equity plan.

Medical/Rx Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Commuter Spending Accounts

Fertility & Family Forming Benefits

On-demand mental health support and Employee Assistance Program

Global Travel Medical Insurance

Short and Long Term Disability Insurance

Life & Accident Insurance

401(k) Retirement Savings Plan

Employee Stock Participation Plan

Flexible paid time off covering vacation and sick leave

Leave programs, including parental, pregnancy health, medical, and bereavement leave

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.