Senior Customer Engineer, Sub-Saharan Africa

About Cloudflare

Role Overview

Technical Validation

• Lead technical discovery with Account Executives and map customer DNS, CDN, Zero Trust, and network-security needs to Cloudflare architectures.
• Define proof-of-concept plans, success criteria, technical evaluations, deployment strategies, presentations, diagrams, and demonstrations.
• Address technical objections, security compliance questions, and complex architectural requirements.

Adoption and Commercial Accountability

• Oversee onboarding and implementation, design migration blueprints, and advise customer engineering teams on configuration best practices.
• Monitor customer health and telemetry, resolve integration bottlenecks, and reduce deployment risk.
• Carry variable quota tied to new business, adoption, retention, and account expansion.
• Lead technical QBRs and identify cross-sell and up-sell opportunities.

Advisory and Automation

• Act as a trusted technical advisor across onboarding, maturity, renewal, and expansion.
• Use AI agents, LLMs, and internal platforms to automate RFP responses, sandbox provisioning, telemetry monitoring, and documentation.
• Create technical enablement resources, standard operating procedures, architectural guidance, and technical guides.

Minimum Qualifications

• Fluent written and spoken English; French is a plus.
• Customer-facing technical experience in solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward deployed engineering.
• Ability to design enterprise network and security architectures and translate technical concepts into business outcomes.
• Experience in quota-carrying or revenue-aligned environments and enterprise sales cycles.
• Demonstrated depth in at least four technical areas, including Internet, security, performance, AI, coding, or developer platforms.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Technical Areas

• Internet fundamentals include OSI layers, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
• Security areas include WAF, Bot Management, firewalls, rate limiting, mTLS, Zero Trust, and SASE.
• Other areas include Internet performance, AI-assisted scripting, programming, APIs, SDKs, webhooks, infrastructure as code, CI/CD, and observability.

Travel and Location

• The available location is Dubai, UAE, with regional focus on Sub-Saharan Africa.
• Travel may be required up to 20–50% for customer meetings, conferences, industry events, and in-person team collaboration.

Compensation

• The role includes base salary and variable compensation tied to commercial targets, new business acquisition, adoption milestones, and account expansion.