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Senior Customer Analyst
Harnham
GBR
Full-time
Mid-Senior
Hybrid
£45,000 to £50,000.
Discovered 1 weeks ago
Customer analyticsCustomer insightSQLData visualisationCustomer segmentationCustomer profiling
Free
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Customer analyticsCustomer insightSQL
Role Overview
The Senior Customer Analyst will analyse customer behaviour, identify trends, and turn data into clear commercial recommendations.
The role covers customer health, lifecycle, segmentation, profiling, behavioural analysis, and advanced analytical projects.
The successful candidate will interpret complex data and explain what is happening, why it is happening, and what the business should do.
Key Skills for This Role
Customer analyticsCustomer insightSQLData visualisationCustomer segmentationCustomer profiling
Full Job Posting
Company and team
The employer is a leading UK consumer and retail business with a significant physical and digital presence and millions of customers.
The business is investing in data and analytics to support faster, better commercial decisions.
The wider analytics function includes Customer Analytics, Data Science, Data and AI, Marketing Analytics, Pricing, and Promotional Analytics.
The Customer Analytics team uses customer data to inform decisions across the customer lifecycle.
Role overview
The Senior Customer Analyst will analyse customer behaviour, identify trends, and turn data into clear commercial recommendations.
The role covers customer health, lifecycle, segmentation, profiling, behavioural analysis, and advanced analytical projects.
The successful candidate will interpret complex data and explain what is happening, why it is happening, and what the business should do.
Responsibilities
- Deliver customer reporting and analysis across key customer health and performance metrics.
- Conduct deep-dive analysis to understand customer behaviour and identify trends and opportunities.
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