Senior Credit Controller

Blue Light Card.

Individually great, together unstoppable

The Role and the Team

Blue Light Card's Finance team is in the middle of a meaningful transformation, and this role sits right at the centre of it.

As a Senior Credit Controller on a six-month fixed term contract, you'll keep the accounts receivable function running smoothly while the team evolves around you, supporting both day-to-day operations and longer-term process improvement.

The Finance team works closely with Partnerships, commercial stakeholders, and external affiliate platforms, so this role offers genuine breadth and variety alongside its technical core.

Reporting to the Ledger Manager and based at our Cossington, Leicester site, you'll be a key point of contact across the business for accounts receivable queries, debt management, and reconciliation activity.

You'll be joining at a point where your contribution will have a real and visible impact, both on the ledger and on how the team works going forward.

· Own credit control activity across Direct and Affiliate revenue streams, proactively collecting debt and escalating non-paying accounts to the appropriate internal teams

· Post cashbook entries from bank feeds and allocate incoming receipts accurately and within agreed timeframes

· Investigate and resolve discrepancies between affiliate platforms and Business Central, working collaboratively with external partners to reach resolution

· Produce and distribute the accounts receivable ledger on a weekly and monthly basis to Finance and wider stakeholders

· Issue monthly customer statements and liaise with internal teams and external partners to resolve queries and disputes in a timely way

· Manage transactions within the data validation pipeline, ensuring integrity and accuracy throughout

· Identify and recommend opportunities to simplify and automate reconciliations and BAU processes, supporting the team's continuous improvement agenda

· Solid, hands-on experience working within an Accounts Receivable or Credit Control function, with a strong understanding of credit management principles

· Proven experience contacting customers to discuss outstanding balances and resolve disputes, with a clear and considerate communication style

· Strong Excel skills, including the ability to work with and interrogate large data sets

· Comfortable building and maintaining relationships with both internal teams and external partners, adjusting your approach depending on the audience

· A methodical and dependable approach to reconciliation work, with a high level of accuracy and attention to detail

· Experience with Dynamics 365 or a similar ERP system would be a bonus, but is not essential

· Exposure to omnichannel environments, including retail, ecommerce, or B2B, would also be welcome

Our mission is simple: make heroes happy.

Our members are real-life heroes who keep us all safe, cared for, and thriving.

It's what gets us up in the morning, what makes us want to think bigger, and create something that truly matters.

By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact.

We take ownership, move fast, and work shoulder to shoulder to build something special.

We promote hybrid working, and value in-person collaboration so encourage time in our offices - either the HQ in Leicestershire, or London, Holborn office.

The frequency and office location will vary depending on the role and team.

We aim to be flexible, but we aren't able to offer fully remote working.

Blue Light Card is an equal opportunities employer.

We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We make recruiting decisions based on your experience and skills.

In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role.

· 25 days annual leave plus public holidays and an additional day off for your birthday

· A Moments that Matter day - one extra day of leave each year to use for something that matters to you

· Buy and sell holiday scheme of up to 5 days

· A volunteering/fundraising day - one paid day each year to give something back to the community

· Annual company bonus scheme - linked to both company and individual performance

· Your own Blue Light Card and exclusive access to thousands of discounts

· Personal growth fund of £450 per year to invest in your development

· Private Medical Insurance that includes cover for pre-existing conditions

· Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension

· Enhanced Maternity, Partner, Adoption and Shared Parental Leave

· Healthcare cash-back plan

· Colleague Assistance Programme - 24/7 confidential support whenever you need it

· Hybrid working and flexible hours

· EV charging and free parking onsite at HQ

· Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!)

· On-site gym including free HIIT and stretch classes at HQ

#LI-Hybrid