Senior Content Developer

Overview

Key responsibilities

• Develop clear and comprehensive documentation for designated functional areas of Acumatica ERP, strictly adhering to corporate style guidelines and team processes. Keep documentation up to date with software releases. Revise legacy content to align with the current standards and best practices.
• Design and develop training courses and skill assessments to help various learner personas grow their product expertise. Keep training materials up to date with software releases.
• Use AI-assisted tools to improve the efficiency and quality of content development, including drafting, restructuring, summarizing, editing, and reviewing documentation and training materials, while ensuring that all final content is accurate, consistent, and aligned with Acumatica standards.
• Collaborate with subject matter experts to identify user scenarios and information gaps for both documentation and training materials.
• Assist in resolving learner issues related to documentation and training content, providing timely and effective solutions and recommendations.
• Review UI labels and messages to ensure accuracy and consistency within designated functional areas.
• Continuously improve the team’s standards, processes, and tools.
• Assume the rotating Doc Watcher role. Serve as an entry point for external communication for the team. Triage the incoming queue of product changes that require documentation. Maintain the team’s working environment.