Senior Consultant, Technology Implementation & Client Delivery
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Key skills for this role
About the Role
KPMG Canada is seeking a Senior Consultant to lead end-to-end implementation projects for digital platforms and technology-enabled solutions. The role involves client workshops, configuration, deployment, and adoption support.
Key Skills for This Role
Responsibilities
- Lead end to end implementation projects for KPMG digital solutions and client facing technology platforms, from discovery through deployment, adoption, and ongoing support
- Facilitate client workshops and design sessions to understand business processes, gather requirements, and translate them into scalable technology solutions
- Configure and implement platform capabilities including workflows, security, permissions, dashboards, reporting, document management, and other business process automation features
- Manage project delivery activities including workstreams, timelines, risks, testing, deployment readiness, and stakeholder communications
- Provide hands on client support by troubleshooting implementation challenges, managing enhancement requests, and driving solution adoption after go live
- Deliver onboarding, training, change management, and knowledge transfer activities while creating implementation documentation and delivery playbooks
- Become a trusted product subject matter expert, collaborating with product, technology, client, and global teams to lead successful implementations
- Drive continuous improvement initiatives by identifying opportunities to streamline implementation processes, standardize delivery approaches, optimize resource utilization, and enhance the overall client delivery experience
Requirements
- Bachelor's degree in Business, Information Systems, Technology, Engineering, Computer Science, or a related field
- 3–6 years of experience delivering enterprise technology, SaaS, workflow, automation, or business application implementations in a client facing environment
- Experience delivering and leading end to end technology implementations within a professional services, consulting, or enterprise business environment
- Strong business analysis and process design skills with the ability to translate client requirements into practical technology solutions
- Experience working with workflow, automation, document management, low code/no code, or other enterprise business platforms
- Strong consulting, stakeholder management, and communication skills, including client workshops, solution demonstrations, and executive facing interactions
- A client focused self starter with a proven ability to lead implementations, manage competing priorities, solve complex challenges, and deliver results in fast paced environments
- Demonstrated ability to streamline delivery processes, drive operational efficiencies, and scale implementation best practices across teams and client engagements
Full Job Posting
Overview
- KPMG Canada is redefining how practitioners deliver exceptional client experiences through premium digital products and technology enabled solutions.
- The Go To Market (GTM) Client Services team works closely with engagement teams, clients, product teams, and global member firms.
- As a Senior Consultant, you will play a key role in leading and delivering end to end implementation projects for KPMG's digital platforms.
What you will do
- Lead end to end implementation projects for KPMG digital solutions and client facing technology platforms.
- Facilitate client workshops and design sessions to understand business processes and gather requirements.
- Configure and implement platform capabilities including workflows, security, permissions, dashboards, reporting, document management, and automation features.
- Manage project delivery activities including workstreams, timelines, risks, testing, deployment readiness, and stakeholder communications.
- Provide hands on client support by troubleshooting implementation challenges and driving solution adoption.
- Deliver onboarding, training, change management, and knowledge transfer activities.
- Become a trusted product subject matter expert, collaborating with product, technology, client, and global teams.
- Drive continuous improvement initiatives to streamline implementation processes and enhance client delivery experience.
What you bring to this role
- Bachelor's degree in Business, Information Systems, Technology, Engineering, Computer Science, or a related field.
- 3–6 years of experience delivering enterprise technology, SaaS, workflow, automation, or business application implementations in a client facing environment.
- Experience delivering and leading end to end technology implementations within a professional services, consulting, or enterprise business environment.
- Strong business analysis and process design skills.
- Experience working with workflow, automation, document management, low code/no code, or other enterprise business platforms.
- Strong consulting, stakeholder management, and communication skills.
- A client focused self starter with a proven ability to lead implementations and deliver results.
- Demonstrated ability to streamline delivery processes and drive operational efficiencies.
KPMG Ontario Region Pay Range Information
- Expected base salary range: CAD 77,500 to CAD 127,500.
- May be eligible for bonus awards.
- Comprehensive and competitive Total Rewards program.
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