Senior Consultant - AMEU

Who We Are : Osmos, a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands.

By enabling Tier 1 retailers and marketplaces worldwide to activate more brands and leverage advanced targeting, we help them secure a lasting competitive edge.

Your Impact : We're seeking a Customer Success professional based in India to be the trusted partner for our AMEU clients and the bridge between Sales, Product, and Support.

You'll advise customers on the best use of the Osmos platform, manage complex enterprise relationships, and continually drive adoption, upsell, and renewal opportunities.

This is a high-visibility role, with direct responsibility for quota achievement tied to customer growth and retention.

This role requires working in US time zones (5:00 PM – 2:00 AM IST), with some scheduling flexibility.

• Accountable for the client relationship from contract through implementation, renewal and beyond.
• Develop optimization strategies tailored to each client’s use of the Osmos platform.
• Own a quota tied to adoption, upsell, and retention, ensuring revenue growth within assigned accounts.
• Conduct regular QBRs (Quarterly Business Reviews) to align on performance, showcase ROI, and identify expansion opportunities.
• Act as the primary point of contact for multiple client stakeholders, including senior and executive management.
• Advise customers on best practices and ideal usage of the platform to maximize impact.
• Upsell additional modules and tactics to grow customer revenue and deepen engagement.
• Partner cross-functionally with Sales, Product, and Support to resolve issues and ensure seamless client experiences.
• Be the voice of the customer internally, advocating for their needs and influencing roadmap discussions.
• Drive toward contract renewals, proactively managing account health, adoption metrics, and client satisfaction.
• Quickly become an expert in the Osmos platform, providing training, insights, and strategic guidance to clients.